There was lots of talk about the
usage of Artificial Intelligence chatbots in the last couple weeks,
particularly given the news that Facebook is trying to implement AI in their
Messenger and WhatsApp platforms, that
are presently utilized by more than 1.8 billion people around the world. Client
Service is probably going to be the most typical usage of AI chatbots, but may
also show to be the most divisive. Partially, this is because they could be
used surreptitiously, whether which be sat in Starbucks, at the desk at work,
or fell off on the floor next to the broken washer. Mark Zuckerberg
described at Facebook's latest keynote presentation in Apr, that Facebook Messenger chatbot feature may be
an incident of choosing the name of the business you need to contact, typing
your question, and after that receiving an answer in rich media type.
No more about the music and being
asked for the mother's maiden name for the twelfth time. With the majority of
companies having some sort of existence on Facebook already, and Customer
relationship management likely the most crucial facets to a brand public image,
the execution of this technology on an international scale is not far off.
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